Restaurant’s scathing message to abusive customers saying its staff ‘deserve better’


A popular restaurant has issued a hard hitting message after its staff faced a swathe of verbal abuse from customers.

Sam’s Diner pleaded for customers to be kind to its employees and said it will not tolerate them being cursed at and made to feel rubbish.

Anyone caught being nasty to staff will be banned from eating at the diner in Par, Cornwall.

Bosses said they “will not tolerate our staff being verbally abused” in a post shared via social media on Saturday, reports Cornwall Live.

“It’s sad and disappointing that we have to write a post like this,” it continued.

“After an excellent service today at The Diner, a grown woman thought she would have a go at a member of staff.

“This isn’t acceptable and won’t be tolerated.”

The family-run business, operated by husband and wife duo Sam and Emma, is one of the most well-loved restaurants in the area.

Staff explained that most workers at the restaurant are young, hard working, and always have a smile on their face.

“We will not tolerate our staff being talked down to, and made to feel rubbish, cursed at, and won’t accept unkind gestures,” the post added.

“You will be banned as our staff deserve better.

“Old and new customers make our day, and we now have so many returning visitors or should I say friends, all greeted with the same smile, the warm welcome, the love every time you walk through the door.

“Your Sam’s experience is important to us, and we will not allow one grown up woman to get us down as we are The Sam’s team.”

Dozens of people flocked online to praise the diner for supporting its staff members and highlight their “excellent” service.

One person said: “Thank you for having your staffs back.

“Working in hospitality is often a thankless job, and unfortunately the amount of times we’re abused by customers seems to have massively increased this last couple of years.

“Keep smiling, and keep supporting your colleagues. Peace and love.”

While another said: “So sad to hear this. Well done for looking after your staff so well.

“Staff abuse notices everywhere now. What on earth is wrong with people?”

A third wrote: “This is so sad that people have to behave like this.

“We love coming and having a great atmosphere, great friendly staff and service.”

Another commented: “We have always had nothing but first class service from the staff at Sam’s.

“They make it the absolute best dining experience.

“Keep up the amazing work you all do. Don’t let one stuffy self entitled customer get you down.”

Sam’s opened in 1987 and has since established itself at the forefront of Cornwall’s trend-setting eateries.

The company has a number of restaurants across the county including in Fowey, Polkerris on the beach, the Roseland pop-up, Sam’s Diner in Par, and in the City in Truro.